Frequently Asked Questions

Are your engagement rings solid gold?

Yes. All Heritage & Co. rings are crafted in solid 14k or 18k gold. We do not sell gold-plated, gold-filled, or vermeil jewellery. Every piece is hallmarked and certified.

What is the difference between moissanite and diamond?

Moissanite is a lab-grown gemstone with exceptional brilliance and hardness (9.25 on the Mohs scale). It is optically superior to diamond in terms of sparkle and fire, and costs 80–90% less while being 100% ethically sourced. Heritage & Co. uses only premium D/VVS1 moissanite.

Do you offer custom engagement ring designs?

Yes. Book a free consultation and our goldsmiths will design your ring to your exact specifications — stone shape, band style, metal type, and engraving. Custom pieces typically take 3–4 weeks from approval to delivery.

Do you ship to all of South Africa?

Yes. We offer free insured shipping to all major cities including Cape Town, Johannesburg, Durban, and Pretoria. All orders are fully insured in transit and tracked door-to-door.

What warranty do your rings come with?

All Heritage & Co. rings include a 2-year manufacturer's warranty covering structural defects in craftsmanship. We also offer free resizing within 60 days of purchase.

How do I book a consultation?

You can book a free in-person or virtual consultation directly from our website. Consultations are available in Cape Town and Johannesburg, or via video call for clients elsewhere in South Africa.

How long does it take to make a ring?

In-stock designs ship within 3–5 business days. Custom and bespoke pieces take 3–4 weeks from design approval. Rush orders may be accommodated — contact us to discuss.

Are your diamonds and moissanite ethically sourced?

Yes. All our moissanite is lab-grown and conflict-free. We do not source mined diamonds. Our gold supply chain is fully traceable and we prioritise responsible sourcing across all materials.